Terms and Conditions
What you are buying, what we do and do not do, and what happens if something goes wrong.
Last updated 5 September 2026.
These terms cover everything you buy from Doctor of Laxmi. The Business Workshop, the Business MasterClass, the Business Mentorship, the Business Advisory, the team training programmes, and the free tools and sheets on this website.
They are written to be read, not to be survived. If a line is unclear, ask before you pay, not after.
1. Who you are contracting with
Saray And Valley
Doctor of Laxmi is a division of Saray And Valley.
3rd Floor, No. 759, 8th Main Road, JP Nagar Phase 3, Bengaluru, Karnataka 560078
GSTIN 29BYJPM4785J1ZL · State: Karnataka (29)
mehirr@doctoroflaxmi.com ·
+91 6364 999 555 (phone and WhatsApp)
Saray And Valley is the entity that invoices you and the entity you are contracting with. In these terms we, us and Doctor of Laxmi mean Saray And Valley. You means the person making the booking and, where the booking is made for a business, the Clinic or Hospital that person books for.
2. What these terms cover
| What | What governs it |
|---|---|
| Business Workshop, 4 hours | These terms, plus the Workshop section below |
| Business MasterClass, 2 days | These terms, plus the MasterClass section below |
| Business Mentorship, Business Advisory, team training | The signed Memorandum of Understanding or Scope of Work for that engagement. These terms fill any gap it leaves |
| Free tools, sheets and downloads | These terms |
| Reading this website | These terms |
Where you have signed an engagement document with us, that document governs and wins on any conflict with this page.
3. What we do
We work on the business side of a Clinic or a Hospital. Revenue, marketing, Counselling, the Front Desk, the phone and the Call Centre, Business Development and referrals, technology, the team, and the numbers underneath all of it.
4. What we do not do
- Nothing clinical. No diagnosis, no treatment, no protocol, no clinical judgement. How you treat a Patient is yours and stays yours.
- We are not your lawyers, your Chartered Accountants or your financial advisers. Nothing we teach, write or hand over is legal, tax, accounting, regulatory, accreditation or investment advice. Take those from the professionals qualified to give them, and please do.
- We do not accept Patient data. This website is not built to receive personal or medical information about any Patient, and we do not ask for it. Do not send Patient names, records, images or clinical details through this website or on WhatsApp.
- We do not represent you before any regulator, court, insurer or accrediting body.
5. No outcome is promised
We do not promise, project or guarantee any revenue, profit, Patient volume, conversion rate, valuation or business outcome.
What your Clinic or Hospital earns after working with us depends on what you execute, your team, your market, your pricing, your Doctors, your capital, and a hundred things that are yours and not ours. Revenue is not profit.
Where we quote a figure from past work, it describes what happened in that Hospital, in that period, with that team. It is not a forecast for yours.
Where a page on this site carries a number, the qualifying line printed beside it is part of the offer. Read them together. Neither one stands alone.
6. The Business Workshop
- The fee is ₹10,000 plus GST at 18%. ₹11,800 is payable.
- One registration covers one person from one Clinic or Hospital. If a colleague is joining from the same Hospital, tell us on WhatsApp before the day so the joining link is set up correctly.
- Four hours, live online, Sunday 11 October 2026, 10am to 2pm IST. Doors open at 9.45am.
- The Workshop is run live. It is not recorded for release, nothing from it is sold or published as a course, and there is no replay link.
- If you go on to take a seat in the Business MasterClass, the ₹10,000 base fee is credited against your MasterClass fee, leaving ₹90,000 plus GST. The credit is not a discount, it is not transferable to another person, and it has no expiry against the next available batch.
- The session teaches the business side across eight areas, each with a Hospital example and a Clinic example. It is a teaching block, not surgery on individual businesses. Questions about your own Clinic or Hospital are welcome in the last half hour and on WhatsApp afterwards.
- Examples used are anonymised. No Hospital, Clinic, Doctor or Patient is identified.
7. The Business MasterClass
- The fee is ₹1,00,000 per participant, plus GST at the rate applicable on the date of invoice. GST is charged over and above the fee, not included in it.
- Nothing is charged on this website. You request a seat, we speak to check the fit, and the invoice is raised in your Hospital's name with your GSTIN. The seat is confirmed when payment is received, and not before. A request is not a seat.
- Two days, Tuesday 15 and Wednesday 16 December 2026.
- Batch 1 is capped. Where a batch fills, the next available batch is offered.
8. Mentorship, Advisory and team training
These are priced on scope. Every one of them runs on a signed Memorandum of Understanding or Scope of Work that sets out the scope, the fee, the term, the notice period, what is in scope and what is expressly not.
Nothing on this website is an offer capable of acceptance. No engagement begins until that document is signed by both sides and the first invoice is settled.
9. Price, tax and invoice
- Prices on this site show the fee, the tax and the total payable. Where you see ₹10,000 + GST, the amount that leaves your account is ₹11,800.
- GST is charged at the rate applicable on the date of invoice. Business training and business advisory services are currently taxed at 18%.
- Place of supply follows the GST law. If your Clinic or Hospital is registered, give us the GSTIN and the registered name before you pay, so the invoice carries them and you can take the input credit.
- A tax invoice is issued against every payment.
- Payments on this website are taken through Razorpay Software Private Limited. Card, UPI and bank details are handled entirely by Razorpay. We never see them and we never store them.
- Where an engagement needs travel, travel is billed separately at actuals and agreed in writing first.
10. How we deliver
Everything we sell is delivered electronically or as a live online session. Nothing is shipped. The full timings are on the Delivery Policy.
Email is the channel of record. WhatsApp is a courtesy, and we use it because most Owners read it faster. Give us an email address you actually read, and keep the WhatsApp number current.
11. Cancellation and refunds
These have their own page, and it governs. See the Cancellation and Refund Policy. In short: the Workshop has a 48 hour cooling off window, the MasterClass has a 14 day window, and if we move a date you can always take a full refund instead.
12. Recording, materials and copyright
Everything we publish, teach and hand over belongs to Saray And Valley and stays ours. The sheets, the workbooks, the slides, the frameworks, the calculators, the diagnostic formats, the scripts and this website.
Please do not record, screenshot, photograph or redistribute a session or its materials. Where we record a session for our own quality and training use, we will say so at the start. Materials issued to you are issued to you personally and may carry your name.
13. What you may do with what you learn
Take everything you learn and use it inside your own Clinic or Hospital, for as long as you like. Teach it to your Doctors, your Counsellors, your Front Desk and your Business Development team. That is what it is for, and that is what you paid for.
What you may not do is sell it, run it as your own paid programme, license it, build a competing training or advisory product out of it, or hand our materials to anyone outside your own organisation.
If you want to use something of ours in a way this clause does not allow, write and ask. The answer is often yes.
14. The free tools and sheets
The calculators, the scorecards, the audit and the downloadable sheets are indicative. They run arithmetic on the numbers you type in, against assumptions we state on screen. They are a prompt for a better conversation, not a valuation, an audit, a projection or a substitute for advice.
Every figure they produce is only as good as the figure you gave them. They are free, and they are provided as they are. We do not warrant that they are accurate, complete or fit for a decision, and we are not liable for a decision you take off the back of one.
15. Your data
What we collect, why, how long we keep it and how to have it deleted is set out in the Privacy Policy.
Where an engagement means we receive operating data from your Clinic or Hospital, that data is handled under the confidentiality terms of the signed engagement document. We do not accept Patient identifiable or clinical data unless it has been expressly agreed in writing first, and it will never be requested through this website or on WhatsApp.
16. What we are liable for
We will do the work with reasonable care and skill.
To the maximum extent permitted by law, our total liability arising out of or in connection with anything you buy from us is limited to the fees you have actually paid us for the programme or engagement that the claim arises from. Where an engagement runs under a signed Memorandum of Understanding, the limit in that document applies instead of this one.
We are not liable for indirect, consequential, incidental, special or punitive loss, including loss of profit, loss of revenue, loss of goodwill, loss of data, vendor failure, regulatory action or operational disruption.
Nothing on this page limits liability for fraud or wilful misconduct, or any liability that cannot be limited under Indian law. Nothing on this page takes away a right you have under the Consumer Protection Act, 2019.
17. Things outside our control
If a session cannot run because of something neither of us controls, we will move it and tell you as soon as we know. Illness, bereavement, a government order, an internet or platform failure, a natural event, civil disruption. Your booking moves with it, and your options are set out in the Cancellation and Refund Policy.
18. If something goes wrong
Write to us. One line is enough.
Grievance Officer
Mehirr Nath Choppra, Proprietor
Saray And Valley, 3rd Floor, No. 759, 8th Main Road, JP Nagar Phase 3, Bengaluru, Karnataka 560078
mehirr@doctoroflaxmi.com ·
+91 6364 999 555
We acknowledge every complaint within 48 hours and give you a reference number in that acknowledgement. We work to close it within one month of receiving it.
If it is about a payment, the route is on the Cancellation and Refund Policy, which also carries Razorpay's own escalation contacts. If you are still not satisfied, the National Consumer Helpline is 1915 and consumerhelpline.gov.in.
19. Governing law
These terms are governed by Indian law, and the courts at Bengaluru, Karnataka have jurisdiction.
20. Changes to these terms
We may update this page. The date at the top changes when we do. The terms that apply to your booking are the ones that were live on the day you paid, and if you ask we will send you that version.